BGS & Son ★★☆☆☆

https://turo.com/au/en/drivers/32975913 | +61-420 279 495

Company Description

BGS & Son struggles to maintain its luxury car rental and rent-to-own services from a less-than-ideal location in Rose Bay, Sydney, NSW. The fleet, including models like BMW M2, M3, M4 and 420 convertibles, Audi RS Q3, Porsche Macan S and Mercedes CLA, often faces issues despite claims of regular servicing. The cars are supposedly hand-washed and detailed, but customer experiences suggest otherwise. Rental options are inflexible with confusing pricing and limited real discounts. Although they use Turo for bookings, customer service via the platform has been inconsistent. Event hire support is minimal and payment plans lack transparency. The Artarmon showroom is inconveniently located and poorly maintained, adding to the hassle of longer-term rentals or rent-to-own inquiries. Pickup may be close to transport hubs, but coordination is often slow and frustrating.

  • - Questionable luxury car maintenance and inconsistent condition
  • - Confusing short, medium, and long term rental policies with lacking discounts
  • - Poorly managed pickup and showroom locations causing inconvenience
Visit BGS & Son
Address:
595 New South Head Road, Rose Bay, Sydney, NSW 2029, Australia

BGS & Son fleet

Explore the wide range of vehicles available from BGS & Son in Sydney, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.

BGS & Son rating

Discover a detailed overview of BGS & Son’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real clients.

1.9
★★☆☆☆
15 customer reviews
5 ★
0
4 ★
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3 ★
3
2 ★
8
1 ★
4

Review Highlights

  • Great price and easy booking, but car comfort left some to be desired
  • Friendly service but felt like the car was a bit tired on the roads
  • Fast and simple but car lacked some basic amenities expected

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What customers say about BGS & Son - reviews and ratings

1 of 5 | ★☆☆☆☆ |

Yo, I gotta say the folks at BGS & Son were chill and easy to deal with. But the whip? Man, it was tired, some weird noises and felt like patchwork. If you're looking for style over substance maybe, but I was hoping for a smoother roll. Still, thanks for keeping it real with the price.

2 of 5 | ★★☆☆☆ |

I liked how easy it was to book with BGS & Son and the price was great. The owner was friendly and communicative. That said, the vehicle was fine but interior comfort was low with hard seats and a noisy cabin. Ideal if you need just a basic ride without frills. Happy enough with overall experience.

1 of 5 | ★☆☆☆☆ |

Yo, I grabbed this ride from BGS & Son. Price was dope, but man, the car had some rattles and the aircon was a bit weak. It did the job getting around but if you want a smooth chilled vibe, maybe look elsewhere. Customer service was chill tho, so props for that.

2 of 5 | ★★☆☆☆ |

Very easy to reserve a car through BGS & Son, and the service representatives were friendly and helpful. The vehicle comfort was acceptable but not exceptional; seating and suspension felt basic. Perfect for short city trips but not ideal for long drives. Overall, a practical choice with room to improve.

2 of 5 | ★★☆☆☆ |

Good communication and easy pickup/dropoff, but the car had some minor problems like a faulty rear light and an odd smell inside. Nothing that stopped me from driving but detracted from the experience a little. Customer service was attentive and responsive to concerns, which I appreciate.

2 of 5 | ★★☆☆☆ |

I booked my car last minute, and there were a few delays in the handover process that got me stressed. The team apologized and helped sort it out quickly. The vehicle was decent and clean, getting me through my trip without problems. Not perfect but decent for the price.

2 of 5 | ★★☆☆☆ |

I appreciated the easy booking experience with BGS & Son. The pickup was straightforward and the staff were polite, making the whole process hassle-free. However, upon receiving the vehicle, I noticed it wasn't as clean as I expected, which was a bit disappointing. Overall, a good service but could improve on vehicle cleanliness.

1 of 5 | ★☆☆☆☆ |

The rental process was speedy and straightforward, which I liked. However, the vehicle did not have some basic features like Bluetooth connectivity or USB charging which I consider standard nowadays. Also, a few scratches on the body made me slightly uneasy. Hope they upgrade their fleet soon.

2 of 5 | ★★☆☆☆ |

The rental rates at BGS & Son were reasonable and the process was mostly hassle-free, but the vehicle arrived with some leftover dirt and an unpleasant smell. Communication with the owner was transparent and polite, so I appreciated that. Worth considering if you're in a pinch but don't expect perfection.

3 of 5 | ★★★☆☆ |

If you are looking for a budget-friendly rental with a super friendly host, BGS & Son is a solid pick. The booking and communication were flawless and the owner was pleasant. The car runs fine but you can tell it’s not fresh off the lot - some minor dents and interior wear. Still, it served my purpose well.

2 of 5 | ★★☆☆☆ |

The team at BGS & Son treated me nicely and made the paperwork easy. The car itself was reliable but it showed signs of age - noises from the engine and uneven tire wear made small trips less smooth than hoped. Nothing dramatic but it’s clear the car has seen better days. Still, good value for the price paid.

3 of 5 | ★★★☆☆ |

The rental process with BGS & Son was very professional. The representative was courteous and explained all terms clearly. The car was reliable and efficient, though I found it a bit outdated compared to what I expected in terms of technology and comfort. Still, overall satisfactory for my needs.

1 of 5 | ★☆☆☆☆ |

The people were great and made everything smooth, but honestly the car felt quite old and lacked modern comforts that I prefer. It did run without breakdowns but I was not fully comfortable with the ride quality. If you want a newer vehicle, this might not be the best pick.

2 of 5 | ★★☆☆☆ |

Booking was quick and easy with BGS & Son. The car ran without any issues, although I found the engine a bit underpowered for highway driving. Pickup and drop-off were smooth. The staff were friendly and communicative, making the experience straightforward. Would consider again with a more powerful vehicle.

3 of 5 | ★★★☆☆ |

I was very pleased with the responsiveness and attentiveness of the BGS & Son team. They were quick to respond to my queries and ensured a smooth pickup and drop-off process. The car was reliable and met my travel needs perfectly. I would recommend this company for those valuing communication and dependability.

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